FAQs

Orders & Delivery

How do I order my reglazing?

How long will it take for me to receive my reglazed glasses?

Do you offer a money back guarantee?

Prescription Glasses

Do you make prescription lenses for children under 16 yrs old?

How do I obtain my Glasses Prescription?

Do I need to send you a copy of my prescription?

What if my prescription is outside of your range?

My Prescription does not have any 'CYL' or 'AXIS' value

What if I have entered some information incorrectly?

Can you put new lenses in my existing frames?

Do you supply Varifocal lenses?

Can I order reglazing without prescription lenses?

Orders & Deliver

How do I order my reglazing?

To order your new lens reglazing simply follow these easy steps:

1. Choose your frame type, lens options and enter your prescription details.

2. Enter your personal details and checkout.

How long will it take for me to receive my reglazed glasses?

We aim to dispatch your order within 3-5 working days of you placing it, although it may take longer, up to 21 days, to complete more complex prescriptions or lens requirements. We will send you a confirmation email when your order has been dispatched via Royal Mail.

Do you offer a money back guarantee?

If you are not entirely satisfied with your lenses then simply return to us for a 100% full money back guarantee, no questions asked.

How do I obtain my glasses prescription?

Just visit your local optician and have an eye test.

By law, your optician must provide you with a clear and legible copy of your prescription after an eye test. We recommend that you ask your optician to include your Pupil Distance with it.

Do I need to send you a copy of my prescription?

No, you will be prompted to enter you prescription details online when choosing your lenses however feel free to send a copy for us to confirm the details.

What if my prescription is outside of your range?

Please contact us and we will make arrangements to help complete your order wherever possible.

My Prescription does not have any 'CYL' or 'AXIS' value

Please select 'NONE' for any fields without a value on your prescription.

What if I have entered some information incorrectly?

Please contact us immediately so that we can rectify any mistakes as soon as possible.

Do you supply Varifocal lenses?

Yes, select 'Varifocals' when choosing your lens type.

Can I order a reglaze without prescription lenses?

Yes, just select 'No prescription' when choosing your lens type.